1. #1
    Unregistered

    Is Customer Relationship Executive job a Marketing job or on Desk job?

    Friends, I have confusion that -

    is customer relationship executive job a marketing job or on desk job?

    Please remove my confusion.

  2. #2
    sachkk99 sachkk99 is on a distinguished road
    Join Date
    Dec 2011
    Posts
    240

    Re: Is Customer Relationship Executive job a Marketing job or on Desk job?

    Customer relationship executive have duties that includes:-
    1.To handle customer feedback received via all channels proactively.
    2.To track and compile the Customer Feedback report on a monthly basis.
    3.To attend all membersí inquiries in an efficient and professional manner.
    4. Provide operational and administrative support.

  3. #3
    arpita_chatterjee arpita_chatterjee is on a distinguished road
    Join Date
    Oct 2011
    Location
    Safdarjung Enclave
    Posts
    1,960

    Re: Is Customer Relationship Executive job a Marketing job or on Desk job?

    Dear Friend, Main profile for Customer Relationship Executive is to handle clients . It total depend on the company whether you handle customer in house means desk job or in field but profile is slightly different than hard core marketing. For example, if you applied in Coaching institute who are giving coaching for CAT,IIT ,IAS like T.I.M.E,CL,IMS they appoint you as Student Relation Executive which is a job of counsellor, if you apply in Hotels, Restaurant then in a profile of Customer Relation Executive you need to handle Reception, Housekeeping etc In this profile wherever you work, you need to handle administration /Operation job as well like maintain records,Database, Feedback Report etc.

  4. #4
    NITIN GUPTA NITIN GUPTA is on a distinguished road
    Join Date
    May 2012
    Posts
    6

    Re: Is Customer Relationship Executive job a Marketing job or on Desk job?

    Dear friend The main customer relationship dealing is to handle your customers and have an efficient look on the requirements of the customers and also the feedback of the customer this is what the main job of a customer dealer is I hope it helps Happy to help Thanks and visit again

  5. #5
    Hitesh Arora Hitesh Arora is on a distinguished road
    Join Date
    May 2012
    Location
    Alwar (Rajasthan)
    Posts
    289

    Re: Is Customer Relationship Executive job a Marketing job or on Desk job?

    Dear

    A customer relationship executive do direct relationship with clients whether on desk or field. Depends upon actual profile pl.

    For Instance - HDFC bank offers CRE Profile (Credit Card) for its clients, thus it would also include direct selling of cards through desk along with problem solving of clients.

    FYI

  6. #6
    jayeshkank jayeshkank is on a distinguished road
    Join Date
    May 2012
    Posts
    262

    Re: Is Customer Relationship Executive job a Marketing job or on Desk job?

    Customer relationship executive(CRE) Job is mostly desk job.Which also includes handling the queries from the walking customers.the job of marketing & cre are very different.In marketing it is the integaration of all business activities,whereas in cre the major responsibility is limited within a office or a place.Cre job is somewhat realted with back office and administartion.

  7. #7
    Mithun sharma Mithun sharma is on a distinguished road
    Join Date
    May 2012
    Posts
    344

    Re: Is Customer Relationship Executive job a Marketing job or on Desk job?

    Dear friend,

    in both of the cases you have to deal the customer, handle the customer, and satisfy the customer.....

    it depends upon any company norms that they provide a seat to handling the customer or they can send you to the market for this work

    Best of Luck

    Regards,
    Mithun Sharma

  8. #8
    ankitasahoo ankitasahoo is on a distinguished road
    Join Date
    Oct 2012
    Posts
    113

    Re: Is Customer Relationship Executive job a Marketing job or on Desk job?

    Hello friend,

    Customer relationship executive(CRE) Job is mostly desk job.Which also includes handling the queries from the walking customers.the job of marketing & cre are very different.In marketing it is the integaration of all business activities,whereas in cre the major responsibility is limited within a office or a place.Cre job is somewhat realted with back office and administartion.

    Thanks....



+ Reply to Thread

Quick Reply Any Question?